I am a very satisfied customer of Indoor Environmental Mgmt. John Hassler and the entire team were true professionals. They went above and beyond to insure that our crawl space concerns were addressed. He (John) took ownership of the problem which gave us confidence that the remedy (encapsulation and structural) would be done the right way even if it exceeded the original quote. Additionally, our job was completed ahead of the schedule and I have never seen such a hard working implementation crew as Carlos's team. Everyone we dealt with at IEM was responsive and professional.